New Law will Protect Consumers at Home
February 26, 2018 - Starting March 1, 2018, Ontario will ban unsolicited, door-to-door
sales of certain household appliances to better protect consumers from aggressive
and misleading contracting at home.
Businesses will only be able to enter into a contract in the consumer's home if
the consumer has contacted the business ahead of time and invited them into their
home for the purpose of entering into a contract. Contracts that are in violation
of the new rules relating to door-to-door contract solicitation will be considered
void, and consumers will be able to keep the goods and services with no obligations.
The new rules will apply to:
- Air cleaners
- Air conditioners
- Air purifiers
- Duct cleaning services
- Water filters
- Water heaters
- Water purifiers
- Water softeners
- Water treatment devices
- Bundles of these goods and services
In addition, businesses will be required to keep a record of how contact with the
consumer entering the contract was made, and all contracts signed in the home for
these goods and services will also have a 10-day cooling-off period, allowing consumers
to cancel the contract for any reason without penalty.
"These new laws will ensure that people aren't being taken advantage of through
unsolicited door-to-door contracting," said Kathryn McGarry, MPP Cambridge.
"We have heard from many consumers -- including many seniors -- who are being taken
advantage of at their doorsteps. Our government is taking steps to protect Ontario
consumers and provide them with more protection against aggressive and misleading
door-to-door contracting tactics so that they can enjoy peace of mind in their homes,"
Protecting consumers is part of Ontario's plan to create fairness and opportunity
during this period of rapid economic change. The plan includes a higher minimum
wage and better working conditions, free tuition for hundreds of thousands of students,
easier access to affordable child care, and free prescription drugs for everyone
under 25 through the biggest expansion of medicare in a generation.
- Door-to-door contracts have been among the top complaints received by the Ministry
of Government and Consumer Services.
- Ontario is the second province in Canada to restrict door-to-door solicitation and
- If a consumer calls for a repair, maintenance or any other reason, businesses will
only be allowed to leave information about the products and services they offer,
unless the business has a written contract in place with the consumer and secures
the consumer's approval in advance of the visit to solicit a contract for the restricted
goods or services.
- Businesses will need to keep a record of how contact with the consumer was made
and provide consumers with clear information about their rights.
Know your rights about door-to-door contracts: www.ontario.ca/page/door-door-sales-and-home-service-contracts